Policy on Returns and Exchanges

1Pack all the items in the original packing. Items bought as sets must be returned in sets.
2Contact Us to have the item approved for a return.
3If a refund has been approved, It will be processed back to the original form of payment.
4Send the parcel to this address:
32 Palmer St, Fawkner VIC 3060
5After you have sent the parcel, please inform by sending an email to sales@nappycakesaustralia.com.au

Eligibility of Items for Return or Exchange

Nappy Cakes Australia does not accept returns in case of change of mind or circumstances of the customer. Please make sure the item you're purchasing will suit your requirements and purpose.
Due to the nature of some items, they may not be safe for resale and therefore Nappy Cakes Australia reserves the right to refuse to accept returns or offer a refund for such items.

We will only deal with the customer whose name is mentioned on the account/invoice or the original purchaser of the item.

Customers are entitled to notify us of any defects and demand to rectify them.

If all parties agree to a return and refund of the items, depending on the circumstances, a 25% Restocking Fee or Return Shipping or both may be applicable.

To return the Items, you must submit the copy of proof of purchase and fill in the return request form.

Australian Consumer Law - The customer is covered by consumer guarantees under the Australian Consumer Law ("ACL") which cannot be excluded. This policy is in addition to any rights you have at law including under the ACL which is Schedule 2 of the Competition and Consumer Act, 2010 ("Act"). For more information visit:http://www.consumerlaw.gov.au